Terms & Conditions
Use of services of BILAGO d.o.o., Varaždinska ulica, I. odvojak 11, Jalkovec (“BILAGO” or “we”), owner of the Animare Villas, and your interaction with us is subject to these Terms and Conditions (“Terms”). The terms are an integral part of the contractual relationship that arises at the time of arranging the accommodation service for one of the villas from our offer (“Accommodation”).
BILAGO pays special attention to protecting your privacy and protecting your personal information. You can read more about how and why we process your personal data under Privacy Notice and Cookies, which are also available on our website.
Expressions used in these Terms, which have a gender meaning, refer equally to the masculine and feminine gender.
The laws and other regulations of Republic of Croatia, as well as the law of the European Union applicable in the Republic of Croatia, are applied as the governing law for these Terms
By using this website, you accept and agree that (a) this is a fair balance because the website is available to you, free of charge; and (b) IF THERE ARE ANY PART OF THESE TERMS, INCLUDING THE DISCLAIMER, WITH WHICH YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.
No changes to these Terms and Conditions may be made by any of our employees, authorized representatives, or agents, nor may they deviate in any way from their application. Any possible changes to these Terms will be published exclusively on this website, and the change will be previously decided exclusively by designated authorities within BILAGO.
When you visit our website, contact us via it, send us an e-mail or contact us by telephone, you communicate with us electronically, i.e. you express your will to enter into an electronic form of communication with BILAGO.
Therefore, we will also communicate with you directly by e-mail, telephone or indirectly by posting a notice on this website. However, the process of arranging Accommodation is done exclusively per e-mail or using the Booking option on our website (for more on this, please, refer to the questions and answers below).
Finally, we use the electronic form of communication to provide you with all notices and announcements, especially, to help you with your arrival and stay in the selected villa. We also use is to answer all your questions or provide you with the requested service.
TERMS OF BOOKING, ARRANGING ACCOMMODATION, PAYMENT AND CANCELLATION
If you opt for our services, BILAGO will plan your trip together with you and do our best to make the process as easy as possible. For this purpose, BILAGO provides you with an overview of the conditions and procedure for booking a villa, arranging Accommodation, payment method regulations and conditions for canceling Accommodation. For the sake of clarity, the booking and payment process is described in the form of answers to the most frequently asked questions:
All villas from our offer are published on our website. For each villa, a detailed description of the content, location and price is given, and the corresponding photos of the villa are attached.
BILAGO reserves the right to change the price list of services and information without prior notice on the website. However, the change in the price list of an Accommodation and services will in no way affect the already made reservations and / or arranged Accommodation.
Changes in service prices may also be affected by changes in foreign exchange rates, for which BILAGO is not responsible.
In the event of a price error or any other omission, BILAGO reserves the right to adjust prices or make any other corrections.
The price of the accommodation includes the costs of water, gas, electricity, internet, maintenance of the pool and outdoor space, as well as the use of bed linen, towels and kitchen towels, spices and the like. Prices include VAT.
Services that are charged extra will be specifically indicated in the special conditions of each villa or communicated by our staff.
Therefore, when choosing a villa, please familiarize yourself with the services that are not included in the price of the Accommodation.
Booking a villa is done exclusively by e-mail or via the Booking option on our website. Bookings cannot be accepted from persons under eighteen years of age.
In relation to the first option, we will send you an offer for a stay in the selected villa by e-mail, which you can accept only by e-mail. You provide us with the information we need to arrange an Accommodation exclusively by e-mail. Otherwise, Accommodation arrangement will not be considered valid.
You can also complete the entire arranging process (including the delivery of the necessary data) via the Instant booking option on our website.
It is possible to obtain information by telephone, but not to make a reservation of an Accommodation.
Please note that when booking, you are required to provide the number of guests, which must not exceed the maximum prescribed conditions of each villa.
Please note that you are responsible for providing us with accurate and true data. If you do not provide accurate and true data, you are responsible for all costs, i.e. consequences arising from the provided inaccurate data.
Upon confirming the offer valid for the selected period in a particular villa, BILAGO will send you an offer for payment with the listed non-refundable advance amount to your email address. Advance payment amount is included in the price of Accommodation.
A non-refundable 30% deposit of the holiday cost is payable at the time of booking. Bookings made less than six weeks before your arrival date must be paid in full, plus the 1000€ refundable damage deposit. You are obliged to pay the amount of the advance within 3 (three) workdays.
The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent. The damage deposit can either be paid in cash upon arrival or also be paid by bank transfer no later than six weeks before arrival.
All cancellations must be notified in writing. If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeit. If you cancel less than 6 weeks before the holiday, then the full balance remains due and is not refundable.
The final invoice for the Accommodation service will be issued to you directly by BILAGO and delivered to you upon completion of the Accommodation service. The invoice will be for the full amount of the Accommodation price (including the total amount of the already paid advance payment).
If you do not pay the advance amount within 3 (three) workdays, BILAGO will cancel your reservation. Of course we will remind you to pay the amount.
If you do not pay the remaining amount of the Accommodation price within the deadlines that you will be notified about during the Accommodation arrangement and through the Confirmation, BILAGO reserves the right to cancel the Accommodation service while retaining the full amount of the advance. In any case, in situations where you are obliged to pay the rest of the price of the Accommodation prior arrival to the villa, BILAGO will make sure to remind you in a timely manner of the payment obligation so as not to cancel your reservation of the Accommodation.
You can cancel the Accommodation Service only in writing by sending an email to email@example.com.
The advance payment as well as the paid remaining price of Accommodation are not refundable in case of cancellation, except for cancellations that are caused by COVID-19 pandemic. In that case if the official decision of your country of residence (ministry) “everything other than essential travel“ to Croatia is prohibited, you have the right to cancel your booking up to 30 days before your stay free of charge. In case of travel restrictions up to 29 days or less before your departure, you will get a voucher of the fully paid amount which you can use for the originally booked villa or one of the two other sister Animare Villas within 18 months. Please check our Corona Cancellation Policy for more information.
Your booking will not be cancelled by BILAGO except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
You can pay the accommodation by bank transfer. Please be reminded that you are responsible to all supplementary costs for the transfer (e.g. currency exchange rates etc.). All customers are required to pay in Euro (EUR).
Credit card payment is not possible.
In accordance with the Terms stated here, BILAGO will treat you with good care and expertise, make sure that the Accommodation service is properly performed and within its capabilities will take care of your rights and interests while respecting good customs in tourism. At the same time, we emphasize that additional supplementary services that are not directly linked to the accomodation in Animare Villas, largely depend on the activities of our partners and that in certain cases the possible non-performance of the service or incomplete / incorrect performance will not depend directly on us.
Our employees will act as a contact point for all your inquiries and needs related to Accommodation.
LIMITATION AND EXCLUSION OF LIABILITY
BILAGO is not responsible for the acts or omissions of any government body, their officers or employees, or any employee or agent of airlines, ticket operators, other land carriers, shipping companies or operators, cruise operators or ferries, all carriers, hoteliers or other accommodation providers, all other travel service providers, tour guides, travel agents and / or food and beverage service providers, other goods and services with which you have entered into the time of your stay in the villa from our offer, over which BILAGO (including its possible branches and related parties) or its partners have no direct control.
BILAGO is not liable for any injury, loss, death, inconvenience, delay, damage to personal property or other damage related to the provision of any goods or services, whether as a result of, but not limited to, the effects of force majeure, disease, pandemic and epidemic, war crimes, civil unrest, riots, damage caused by animals, strikes or other work activities, any criminal or terrorist activities, overbooking or poor service, food poisoning, mechanical or other failures of aircraft or other means of transport or failure of any other transport mechanism to ensure the timely arrival or departure and any events beyond the control and / or impact of BILAGO. For example, BILAGO will not be responsible for the inability to use the Accommodation due to third party decisions and accordingly for the return of any amounts received from the guest nor will it be obliged to ensure a change in the Already agreed upon date of the Accommodation. The decision to refund any amounts or change the date at the – Already arranged Accommodation – depends on the will of the owner of the villa with which the Accommodation is arranged.
If BILAGO assisted you in any way in booking a service provider of any transportation or other services, your relationship with such service provider is subject to the terms and conditions imposed on such suppliers regarding matters that cannot be expressly the subject of our contract with them, and in particular the applicable laws, requirements and policies of any government, governmental body or employee, including, visa, entry, exit or transit.
BILAGO is not responsible for any terms or requirements of any third party that provides you with a particular service during your vacation other than the Accommodation service. If you decide that you do not wish to visit any country or part of the country you intended to visit due to any law, condition or requirement of any government, official or agent, you are solely responsible for all costs and fees, loss or damage incurred as a result as well as any cancellation fees or amended fees.
BILAGO shall not be liable for any injury, loss, complaint, damage or any special, exemplary, punitive, indirect or consequential damages of any kind (including, but not limited to lost profits) related to the performance or non-performance of any passenger service provider, whether based on contract, tort, strict liability or otherwise. This includes, but is not limited to, non-enforcement resulting from bankruptcy, reorganization, insolvency, dissolution, or liquidation of the travel service provider. In the event of non-enforcement resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of the travel service provider, your claim should be directed to the travel service provider and not to BILAGO, its representatives or partners.
FORCE MAJEURE EVENTS
BILAGO shall not be liable for any damage and / or delay in providing the Accommodation service caused by force majeure. A force majeure event includes, but is not limited to, act of God, government action, war, political unrest and riots, civil strife, industrial disagreements, labor disputes, strikes, natural or nuclear disasters, fire, theft, disease epidemics and pandemics, other diseases, equipment malfunctions or breakdowns, weather conditions, quarantine, medical or customs regulations, technical or administrative problems with transportation, airport closures, ferryboat schedule changes, vehicle failures, water shortages and other changes beyond our control. BILAGO is not obliged to provide you with a refund (advance and / or balance, the full amount of the Accommodation) if you cannot use the Accommodation due to force majeure that does not prevent the provision of the Accommodation service.
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.
DAMAGE / SECURITY DEPOSITS
We require a security deposit of 1000€ for the purpose of insuring our villas against any damage, accidental breakage or similar events caused by your negligence, loss of property, disappearance of objects, additional cleaning, or outstanding bills that may have occurred during your stay. In doing so, if such damage occurs and exceeds the amount of the paid security deposit, you will be liable to us to reimburse the full cost of the damage.
If there is no need to keep the security deposit, it will be returned to you after the end of your stay in the villa. An assessment of whether it is necessary to return or keep the security deposit and in what amount will be made by us, if possible before you leave the villa. In this case, the amount of the security deposit will be returned to you by us. However, if this is not practical due to early / late departures, the villa will be inspected after your departure, and a refund of the security deposit amount will be made by BILAGO subsequently to your account. While retaining the full amount of the security deposit, BILAGO reserves the right to contact you at a later date if during the inspection of the villa it is found that you must compensate the difference to the actual amount of damage.
If you discover any problems or damages on arrival, you are obliged to report them immediately to us/BILAGO to avoid any misunderstandings after the end of the stay.
PASSPORTS, PERSONAL DOCUMENTS AND VISA REQUIREMENTS
A valid passport or identity card (for EU citizens) is required to enter Croatia. We advise you to check your passport and / or ID card before confirming your reservation or arranging Accommodation and to determine whether it will remain valid during the entire travel period. It is advisable to do the same for passengers who come with you. BILAGO is not responsible if you will not be able to use the Accommodation service due to inappropriate travel and / or personal documents.
We also advise you to check with your designated embassy before booking whether you need a visa to enter the Republic of Croatia. BILAGO is not responsible if you will not be able to use the Accommodation service due to non-compliance with possible conditions for obtaining a visa to enter the Republic of Croatia.
CUSTOMS AND FOREIGN EXCHANGE REGULATIONS
You are obliged to comply with customs and foreign exchange regulations. If you cannot continue the trip due to non-compliance with the regulations, you will bear all the costs and consequences that arise as a result.
BILAGO is not obliged to provide you or the passengers accompanying you with travel insurance for the needs of staying in the villa.
However, obtaining travel insurance is not a prerequisite for arranging Accommodation. Also, BILAGO employees are not qualified, authorized, or obliged to answer technical questions about the benefits, exclusions and conditions of any insurance offered, nor to assess the suitability of the existing insurer of the insured party.
However, we would advise you to obtain a travel insurance.
MEDICAL CONDITIONS AND TRAVEL, HEALTH INSURANCE
If you have a certain medical condition that is causing you travel problems or difficulties, and you are considering travel, we advise you to consult your doctor before traveling. This is especially true if your health condition requires daily routine care, emergency care or it is a high-risk pregnancy.
BILAGO is unable to provide medical services or emergency care in case of need. As passengers, you are solely responsible for any risks, incidents or consequences incurred during your stay at the villa, which are related to your health or otherwise aggravated physical condition.
BILAGO is also not obliged to provide you, or the passengers accompanying you, with health insurance during your stay in the villa. BILAGO employees are not qualified, authorized, or required to answer technical questions about the benefits, exclusions, and conditions of any insurance offered, nor to assess the suitability of the existing insurer of the insured party.
The Commercial Court in Varaždin, with the application of Croatian law, is competent to entertain all disputes related to the application of these Terms.
These Terms take effect on the day of publication on the Animare Villas website.
Any amendment to these Terms will be made public and communicated in accordance with the regulations of these Terms.
Jalkovec, January 15th, 2021
Varaždinska ul. I. odvojak 11